(Pictured: A carpet set from our showroom)
‘Stain’, ‘Soil’, ‘Texture Retention’, and ‘Abrasive Wear’ are all common warranties seen on carpet. These are great warranties to have, but what do you do if your carpet comes in and there's a different issue?
In the event that you are not completely satisfied with your carpet, some manufacturers have 30-Day Satisfaction Warranties in place for certain carpets. In order for replacement to occur, there are a few things that you need to have/have done.
First and foremost, make sure you keep your receipt and all other documentation related to your carpet purchase/installation. You must have your carpet installed by a professional to ensure proper installation. Within 30 days of the installation, a claim must be made, then a dealer from the manufacturer in question will conduct an inspection. After you are cleared to pick a new carpet, you will typically choose one of equal or better value; if upgrading, you must pay the difference to the retailer. After the new carpet has arrived, you will be responsible for the labor costs involved. There will only be one replacement allowed per original carpet purchase.
Although the process above is standard, every manufacturer’s warranty will look different. Below I have listed the carpet manufacturers we show in our store that offer 30-Day Satisfaction Warranties, along with some information about their products, and a link to their warranties.
There are several lines of Mohawk carpeting, which focus on everything from superior stain resistance to being hypoallergenic. Half of Mohawk’s lines offer a 30-Day Satisfaction Assurance Guarantee. To view this information, and read more about what is covered under this guarantee, refer to pages 3 and 9 of the Mohawk Carpet Warranty Brochure.
Shaw houses a lot of great cut & loop, and all loop patterned carpets. Their 30-Day Satisfaction Warranty covers all of their 5-Star carpet styles. To view this information, and read more about what is covered under this guarantee, refer to the Shaw 30-Day Customer Satisfaction Warranty.
Tuftex is a popular choice for stair runners and nonstandard colored carpeting. Their 30-Day Satisfaction Warranty covers their Anso Caress nylon and Anso nylon carpets. To view this information, and read more about what is covered under this guarantee, refer to page 13 of the Anderson Tuftex Care + Warranties Brochure.